How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach

Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in banking sector achieving e-commerce service supply chain. Most previous researchers have explored using structural equation modeling. study identifies evaluates digital that improve Interpretive Structural Modeling (ISM) Decision-Making Trial Evaluation Laboratory (DEMATEL) technique. A conceptual framework created based on literature review technology adoption theory. The comprises critical resilient Pakistan’s sector. results show most driving are “performance expectancy (F15),” “e-cost effectiveness (F5),” “Trust (F8)” research findings several implications decision-makers, practitioners, providing insights into how can help designing chains